Questions?

● Service Location: If there is an issue with your service location, please reach out to your Account Manager.
● Billing Location: To update your billing location, contact our customer service team at store@safety-kleen.com, or call us at 877-552-8975 (U.S.) or 1-800-340-4869 (Canada).

There are two methods to link your existing Service Account:

To create a new online account, enter your existing account number during registration with a new email address.

To add your existing Service Account to your current online account, navigate to the 'My Accounts' page and manage your accounts under the 'Linked Service Accounts' section.

What information is required to add a Service Account?
You’ll need your Service Account Number and the postal code where the service is provided. You can find the account number on recent invoices or service documents. If you’re having trouble locating it, please contact your sales representative or our customer service team at store@safety-kleen.com, or call 877-552-8975 (U.S.) or 1-800-340-4869 (Canada).

For orders delivered via a Safety-Kleen truck without pre-defined payment terms, the following payment methods are accepted: Credit Cards (MasterCard, Visa, Amex), Money Orders, Bank Checks. Personal checks are accepted if you have pre-defined payment terms.

US and Canadian English-speaking customers can register online. Click "Register" at the top right corner of the website to begin.

While we strive to provide accurate information, occasional errors or inaccuracies may occur, including in pricing and product specifications. In the event of a typographical error, we may contact you to confirm the order before shipping or cancel your order and notify you accordingly. Safety-Kleen reserves the right to correct any errors, inaccuracies, or omissions even after an order has been submitted, confirmed, and your credit card has been charged.

Rewards Terms: The Safety-Kleen Online Rewards Program terms are subject to change at any time. Points have no cash value, and the redemption process is outlined in the Rewards Catalog.

Updated as of October 27, 2021

Please read these terms carefully. By participating in this program, you agree to the following terms and conditions that govern the Safety-Kleen Online Rewards...

These terms and conditions (the "Rewards Terms") apply to the provision of certain free products or services ("Gifts") by Safety-Kleen Systems, Inc. ("Safety-Kleen")...

A. Overview of the Online Rewards Program

Safety-Kleen Online Rewards (the "Program") is a loyalty initiative in which individuals with a valid Safety-Kleen Account ID ("Participants") can earn reward points...

B. Eligibility and Participation

1. The Program is open to legal residents of the 50 United States, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands who are 18 years or older...

C. Duration, Modification, and Termination of the Program

1. Safety-Kleen reserves the right to modify, suspend, or terminate the Program at any time, at its sole discretion, with or without prior notice...

D. Earning Points

1. Beginning November 1, 2021, Participants can earn Points by making purchases through the Safety-Kleen online store at store.safety-kleen.com...

E. Point Value, Forfeiture of Points, and Viewing Points

1. No Cash Value or Transferability: Points do not represent property, hold no cash value, and do not grant Participants any vested rights or interests...

F. Redeeming Earned Points

Points can be redeemed for Gifts listed in the Rewards Catalog. The total Points available for redemption is equal to the number of Points in a Participant’s Rewards Account...

G. General Terms and Conditions

1. Safety-Kleen reserves the right to suspend or terminate the participation of any individual who uses, or is suspected of using, the Program in a manner that violates these Rewards Terms...

H. Limitation of Liability

1. By participating in the Program, Participants assume all responsibility and agree to indemnify and hold harmless Safety-Kleen and its parent companies...

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS RELATED TO PURCHASES MADE ON THIS WEBSITE.

Terms and Conditions
Subject to credit approval and the conditions outlined below, Safety-Kleen Systems, Inc. ("Safety-Kleen") will provide the products you select during this online session ("Products") at the stated purchase price ("Price").

Entire Agreement
This Terms and Conditions of Sale Agreement ("Agreement") constitutes the entire understanding between Safety-Kleen and you ("Buyer"). Any terms or conditions contained in a purchase order or similar document that attempt to alter or modify this Agreement are considered void and waived by the Buyer. Safety-Kleen's performance is conditioned on the Buyer's acceptance of these terms. If the Buyer does not accept this Agreement, they must immediately notify Safety-Kleen and return the Products in accordance with the Return Policy. If a separate purchase agreement exists, that agreement will take precedence.

Pricing
Pricing is confirmed upon ordering, and Safety-Kleen processes payment only after the order has shipped. Occasionally, the price displayed may be incorrect, and Safety-Kleen reserves the right to cancel any orders resulting from pricing errors. All prices are listed in USD for the USA website and CAD for the Canadian website. Canadian prices may vary from those listed online.

Taxes
Unless otherwise noted, prices do not include taxes. The Buyer is responsible for any taxes levied by authorities related to the production, sale, or shipment of the Products. The Buyer agrees to pay all applicable taxes and provide valid tax exemption documentation if applicable.

Payment Terms
Payment is required at the time of purchase unless otherwise agreed upon in writing by Safety-Kleen. Orders may be canceled at Safety-Kleen’s discretion. Shipping and handling costs, if applicable, will be detailed on the invoice.

Shipping and Delivery
Safety-Kleen ships only within the continental United States. Parts Washers are usually delivered by a Safety-Kleen representative, while other Products may be shipped using various methods. Delivery times are estimates, and Safety-Kleen does not guarantee specific delivery dates. The risk of loss or damage during shipping is Safety-Kleen’s responsibility when using its selected carrier, but the Buyer's responsibility if they choose the carrier. The Buyer is responsible for the installation of Products, following manufacturer specifications.

Acceptance and Rejection of Products
It is the Buyer's responsibility to inspect the Products upon delivery. Acceptance of the Products occurs when the Buyer receives them, and any issues (missing, incorrect, or damaged items) must be reported to Safety-Kleen within 30 days of the invoice date.

Return Policy and Exchanges
Unused Products may be returned or exchanged within 30 days of delivery. The Buyer must contact Safety-Kleen before returning any Products. Returns must be made in original or equivalent packaging, and the Buyer is responsible for shipping, handling, and potential restocking fees (10% of the Price). Refunds will be issued after inspection, minus shipping and handling fees.

Industrial/Commercial Use
The Buyer acknowledges that many of the Products are intended for industrial or commercial use and agrees to use them accordingly.

Certified Reconditioned Products
Some Parts Washers sold may be certified reconditioned items as specified in the product descriptions.

Warranty
Safety-Kleen provides no express warranties on Products except those explicitly stated with Parts Washers. All Products are sold "as-is." Safety-Kleen disclaims any other warranties, including implied warranties of merchantability or fitness for a particular purpose. Warranties are voided if unapproved chemicals are used in the Products.

Buyer's Exclusive Remedy
The Buyer’s sole remedy for any defective Product is replacement, repair, or refund at Safety-Kleen's discretion. In no case will Safety-Kleen’s liability exceed the purchase price, nor will it be liable for any indirect, special, punitive, or consequential damages.

Acceptance and Cancellation
Once accepted and approved by Safety-Kleen, this Agreement cannot be modified or canceled without mutual consent.

Assignment
The Buyer may not assign its rights or responsibilities under this Agreement without Safety-Kleen's written approval.

Enforceability
If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in effect.

Governing Law
This Agreement is governed by the laws of the State of Texas. The Buyer consents to the exclusive jurisdiction of Texas state and federal courts for any related litigation and waives objections based on forum non conveniens or venue.

• Free promotional gifts are available to individuals aged 18 or older at the time of purchase.
• Promotional gifts cannot be exchanged for any other item, cash, or credit.
• Only one promotional gift is allowed per order, per person, and per address during the promotion. Multiple orders will receive the gift with the first order only unless specified otherwise.
• Promotional gifts are exclusively available for purchases made on the Safety-Kleen online store at https://store.safety-kleen.com.
• The promotional gift offer cannot be combined with any other promotion or discount unless explicitly stated.
• The promotional gift will not appear in your online shopping cart. It will be shipped to the same address as the qualifying product, four to six weeks after the promotion period ends.
• If you wish to return an order or item that qualified for a gift, you must also return the promotional gift to receive a refund.
• The offer is valid only for the dates specified on the relevant promotional banner.
• Promotional gifts are available while supplies last.
• The promotion is subject to all applicable laws and is void where prohibited. Recipients assume all liability for any injuries or damages arising from participation or use of the gift.
• In case of any dispute, Safety-Kleen’s decision is final.
• Safety-Kleen reserves the right to modify these terms and conditions at any time, with updates posted on this page.

To learn how to place an order,click here to watch a vdeo on how easy it is to order from store.safety-kleen.com. /p>

Our website supports Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox. For the best experience, ensure your browser is updated to the latest version.

Orders

Can I cancel or change my order?
Once an order is placed, we start processing it right away, so changes or cancellations aren’t always possible. Contact customer service at store.support@leanharbors.com or call 877-552-875 (US) or 1-800-340-4869 (Canada) to request a change. If the item has already shipped, you may return it under our return policy.

I can’t find a specific product.
If you've previously purchased a product but don’t see it listed, contact your sales representative or customer service team. You can also email store.support@leanharbors.com if you'd like a poduct added to the store.

Do you offer contracted pricing?
Yes, we offer contracted rates to commercial businesses. Contact our team to get started!

What are your shipping and delivery options?
We offer:

• FedEx Ground Shipping
• Delivery by a sales representative when they are in your area
• Delivery during your next service

Still need help?
If you're having trouble locating your account number, please contact your sales representative or reach out to customer service at store.support@leanharbors.com or call 877-552-875 (US) or 1-800-340-4869 (Canada).

Can I order from outside the continental U.S.?
We do not ship to Puerto Rico, Hawaii, Alaska, or locations outside the continental U.S. and Canada.

Where is my order?
If you chose FedEx as your shipping option, track your order by clicking here. If you don't know your tracking number, log into your account to find it.

Hours of Operation
Our customer service team is available Monday to Friday, 7 AM to 8 PM ET. You can email us at store.support@leanharbors.com or call 877-552-875 (U.S.) or 1-800-340-4869 (Canada) during business hours.

Having trouble with registration or login?
● Try clearing your browser’s cache and history. If that doesn’t help, contact Safety-Kleen Customer Service at 877-552-8975 (U.S.) or 1-800-340-4869 (Canada).
● Customer service hours are Monday to Friday, 7 AM to 8 PM ET.
● Alternatively, you can chat with an agent on our website during the same hours.

What is the Online Rewards program?
The Online Rewards program is our way of thanking customers for shopping through the Safety-Kleen Online Store. Every purchase earns points that can be redeemed for prizes. You receive one point for every dollar spent in our online store*. These points can be redeemed for a variety of rewards, including branded apparel, electronics, gift cards, and even NASCAR® tickets. The more you spend, the more points you earn!
*Orders placed before November 1, 2021, are not eligible for reward points.

How do I join the Online Rewards program?
As a Safety-Kleen customer, you’re automatically eligible for Online Rewards. You’ll begin earning points with your first online purchase.

Do Online Rewards Points expire?
Yes, reward points expire one year from the date they are earned. You can sign up to receive email notifications about balance changes (including earning, redeeming, or losing points) and expiration reminders. These settings can be managed in the Reward Points section of your My Account area.

How do I redeem Online Rewards Points?
Once you've placed an online order, you can use your earned points to shop in the rewards catalog. If you have enough points, you can select a reward gift from the available options.

Are past orders eligible for Online Rewards?
No, only orders placed on or after November 1, 2021, qualify for rewards points. Orders placed before this date are not eligible.

Can Online Rewards Points be exchanged for cash?
No, reward points have no monetary value and can only be redeemed for items in the Online Rewards Points Catalog.

How long does it take to receive my reward gift after redeeming points?
Reward gifts are shipped separately from purchased products. Please allow four to six weeks for your gift to arrive.

What are the benefits of the Online Rewards program for customers?
Every purchase you make in the online store allows you to earn reward points that can be redeemed in our Online Rewards Catalog. These rewards are a special bonus to enhance your shopping experience at the Safety-Kleen Online Store. It's our way of showing appreciation for your loyalty. Click here to learn more.

How can I check my available point balance?
To view your point balance, simply click on your customer account at the top of the screen, as shown in the image below.