Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. Please contact our talented Customer Service Team at email@example.com or call 877-552-8975 for US and call 1-800-340-4869 for Canada to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard return policy.